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Published by jack elliot




The CEO of United Airlines has been awarded and rewarded  for his skills in communication.



That was then. ....


And now .....


The lack of empathy in  properly communicating during a recent incident means a loss of confidence in the CEO and in the valuation of United Airlines.


Communication is not something to sit upon it's laurels butis  a constant battle each day to fit the proper response to any possible scenario.



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